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FAQs
Frequently Asked Questions

Where is my refund?

Once approved the participant will receive a confirmation email and receipt.

Refunds will be processed back onto the original card used at the time of payment. Refunds can take 5-10 working days to come through depending on the banking institution.


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Related FAQs

Update your card details via your profile in your Medcast account. Select Subscriptions, then select update payment method.

Use the forgot password link

Providing this helps prove that you are a health professional and grants you access to more areas of the platform

We appreciate you completing your course evaluation so that we can continuously improve our courses.

All invoices for transactions paid by you can be accessed from your dashboard.

Login and update your profile

Use your email address and the password you set when creating your account. You can reset your password if needed.

Please check your Junk folder or ask your IT administrator.

All Medcast products must have GST applied.

Yes, via your Medcast Profile.

There are several reasons why this might occur
Contact Medcast